Contact Us
How can we help you?
Whether you have a product enquiry, don’t see what you are looking for, or are looking for some general support, you can use the form below to reach out. We will aim to get back to you within 48 hours.
Frequently Asked Questions
We may already have an answer to your question…
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Can you ship internationally?
Currently Peaberry & Leaf Limited only operates in Mainland UK. Unfortunately we cannot ship internationally or beyond Mainland UK at this time.
Orders placed from outside the UK to be shipped within Mainland UK will be accepted.
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How much do you charge for shipping?
We ship our coffee, tea and home brewing product orders using the Royal Mail Tracked 48 service, unless the value of the item exceeds the insurance value limit. The shipping charge will reflect the cost of this service and is based on the weight and size of the parcel containing the items in your order.
All orders of £25 and above will have free shipping and will be shipped using the Royal Mail Tracked 48 service, unless the value of the item exceeds the insured value. Items which exceed £50 in value will require a signature on receipt and may arrive by a courier other than Royal Mail. We will email the tracking information for your order once it has been shipped.
Orders made in the two weeks prior to Christmas will usually be sent using the Royal Mail Tracked 24 service.
Please contact us and we will be happy to find an alternative method of shipping. Please note that there may be an additional charge for this.
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What can I do if I want to place a large order and you are out of stock?
Peaberry & Leaf roasts coffee in small batches to ensure it is as fresh as possible, so you may see that a coffee is shown as out of stock. This will usually be back in stock within a week once a new batch of coffee beans are roasted. Please get in touch via the Contact Us form to check availability and re-stocking lead times.
If you’d like to place a larger order, please get in touch with us. We’ll be happy to roast the coffee especially for you. This may take a few extra business days, but it ensures you receive the freshest coffee possible.
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A piece of brewing equipment I bought from you has stopped working but is under warranty. Can you help?
If you have a problem with a piece of brewing equipment you ordered from us let us know as soon as possible. In some cases, you will have registered your item with the manufacturer once you receive it, so in this instance you should contact the manufacturer directly.
If your item does not require registration after purchase to enact the warranty, we will support you directly with your claim, so that you get your replacement part or replacement product as soon as possible. Use the link below to contact us by email and we will be in touch within 48 hours to help.
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My favourite coffee is no longer stocked. Why?
Coffee is a natural product and while we do our best to ensure a consistent supply, sometimes the green coffee we source sells out. When this happens, we work hard to source something different that we think is extra special.
This is why you may find that some of our single origins change. Year on year coffee flavours from the same farm or region can change due to things like climate and processing, so while we would love to select a coffee that people will love and keep selling it, this isn’t always possible.
What we will do is continue to work to source high quality arabica coffees with delicious, complex flavour profiles that are a delight to brew and enjoy.
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What is Sugar Cane Process Decaffeination?
We work to ensure that the decaffeinated coffees we sell are free of chemical processing, and sugar cane processing is a natural way to decaffeinate coffee using a biproduct of fermented sugar cane (ethyl acetate). The ethyl acetate binds with the caffeine to extract it, while leaving much of the other flavour compounds, so your coffee is caffeine free, but still tastes great. The EA residue is then removed from the coffee beans using steam, which is then collected so the caffeine which has been extracted can be used for other things.
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Where is my order?
If you have been tracking your order, it says it’s delivered, but hasn’t arrived yet, please do get in touch and let us know. We can then follow this up to ensure you receive the item you ordered.
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I have a discount code, but it isn’t working. Can you help?
If you have a valid discount code and it isn’t working, please do get in touch to let us know. This will help us correct any technical issues so you can get your discount.
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Is Peaberry & Leaf coffee and tea packaging recyclable?
Currently our 250g and 1kg coffee bags are both fully recyclable at your local supermarket. All you need to do is to drop it off.
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How can I keep my coffee fresh once I have opened it?
Once coffee is roasted it starts to lose its freshness from that point on. That is why we like to roast in small batches, so it is as fresh as possible when it reaches you and will remain fresh in its packaging for up to six months from the roasting date. Once you open your coffee bag, however, the roasted beans will be exposed to Oxygen, which will reduce its freshness at a faster rate. This is why we suggest placing your opened or unopened coffee bags in an airtight container and away from light. It’s a great habit to get into and will mean you keep that wonderful freshness.
We also recommend grinding your coffee beans as you need them. Ground coffee will go stale faster than whole coffee beans.
We never recommend storing your coffee in your refrigerator. Unless you want your coffee to taste and smell like the inside of the fridge! It is much better to freeze coffee to preserve keep it fresh for longer. To avoid moisture building off as you defrost, we would also suggest that if you freeze your coffee, you do this portioned out so you only defrost what you need when you need it.